Issue opening Skydrive files

Issue: Some users are experiencing issues with opening SkyDrive files and notebooks from the Office Hub on Windows Phone 7 and Windows Phone 7 Mango:
  • When opening a SkyDrive document from the documents pivot, or a document pinned to the start screen, an error message appears saying that the file could not be downloaded.
  • When opening a OneNote section, an error message appears saying that the section has been deleted from the server.

Note: Reset office will delete your local phone documents, so please e-mail them to yourself to keep a copy. It will also remove any pinned items from your start screen.
  1. Go to Settings
  2. Go to the Applications pivot
  3. Select Office
  4. Press the Reset Office button (if you get a message that Office could not be reset, reboot your phone and try again).
After following the above steps, files and notebooks should open properly from SkyDrive. If you had any documents pinned to the start screen, they will be removed during the reset process and need to be repined.

Disclaimer : Always backup the data before trying the above steps. We are NOT responsible for any inconvenienced caused.

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